Question 1

How do I cancel a booking?

Accepted Answer

Go to My Bookings, select the booking you want to cancel, and click the Cancel button. Refunds are processed within 5-7 business days to your original payment method.

Question 2

What is the refund timeline?

Accepted Answer

Most refunds reach your account within 5-7 business days. Bank transfers may take an additional 2-3 days. Wallet credits are instant.

Question 3

Can I change my travel dates?

Accepted Answer

Usually, yes — most bookings can be changed up to 24 hours before you travel. What it costs depends on the airline or operator and the fare you booked.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, UPI, net banking, and digital wallets. Some hotels also offer Pay on Stay options.

Question 5

How do I download my booking confirmation?

Accepted Answer

Open My Bookings, choose the trip, then Download. It saves as a PDF you can keep on your phone or print.

Question 6

Is my payment information secure?

Accepted Answer

Yes. We use bank-grade TLS 1.3 encryption and PCI-DSS compliant payment gateways. Card details are tokenized and never stored in raw form.

Question 7

How do I contact customer support?

Accepted Answer

Open a ticket below and we reply within 2 hours, or call +971 4 123 4567 — the line is open 24/7.

Question 8

What happens if my flight is delayed?

Accepted Answer

We watch flight schedules and let you know if yours changes. If the airline causes the problem, we help you rebook or claim a refund within 24 hours.

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