After a successful booking and payment, Go Luxus may deliver the relevant booking information electronically through:

• Email

• WhatsApp
• Mobile application
• Customer account/dashboard
• Other electronic communication channels

The method of delivery may vary depending on the type of booking and service provider.

Once a booking is successfully confirmed, the customer may receive a booking confirmation containing relevant information such as:

• Booking reference number
• Passenger/guest details
• Travel dates
• Service details
• Supplier information
• Payment details
• Cancellation conditions
• Ticket, voucher or confirmation details

The delivery of a booking confirmation is subject to successful payment and confirmation by the relevant travel service provider.

For confirmed flight bookings, the applicable airline ticket, itinerary, booking reference or other travel documentation may be delivered electronically.

Customers should verify the passenger name, travel date, route and other details immediately after receiving the booking confirmation.

For hotel reservations, Go Luxus may provide an electronic hotel confirmation or voucher containing the relevant reservation details.

Customers may be required to present the booking confirmation, voucher and valid identification at the time of check-in.

Confirmed bus bookings may be delivered electronically through the Go Luxus Platform, email, SMS, WhatsApp or other supported channels.

Customers should retain the relevant ticket or booking reference until completion of the journey.

For confirmed car rental bookings, Go Luxus may provide an electronic confirmation containing the vehicle, pickup, rental and supplier details.

The customer may be required to provide valid identification, driving licence, payment card or other documents required by the rental provider.

For holiday packages, Go Luxus may provide booking confirmations, vouchers, itineraries and other documents electronically.

Where a package contains multiple services, individual confirmations or vouchers may be issued separately.

For sightseeing tours, activities and transfers, customers may receive electronic vouchers or confirmation documents.

The customer must follow the pickup, meeting-point and timing instructions specified in the booking confirmation.

Go Luxus generally aims to provide booking confirmations promptly after successful payment and supplier confirmation.

However, delivery may be delayed due to:

• Payment verification
• Supplier confirmation
• Airline or hotel system delays
• Travel API or GDS processing
• Technical problems
• Internet or telecommunications failures
• Fraud or security verification
• Other circumstances beyond Go Luxus’s reasonable control

Customers are responsible for providing accurate:

• Email address
• Mobile number
• Passenger details
• Guest details
• Other required booking information

Go Luxus will not be responsible for failure to receive electronic documents caused by incorrect contact information provided by the customer.

Customers should also check their spam, junk or promotional folders if an expected email is not received.

If you do not receive your booking confirmation, ticket or voucher after completing a booking, please contact Go Luxus customer support.

We may resend the applicable documents electronically after verifying the booking and customer details.

Go Luxus generally does not ship physical products.

If any future Go Luxus service involves physical delivery, the applicable delivery charges, delivery timelines and terms will be separately communicated to the customer before completion of the transaction.

Certain tickets, vouchers or travel documents may be generated or delivered by airlines, hotels, bus operators, payment providers, travel suppliers, GDS providers or other third-party service providers.

Delivery in such cases may be subject to the systems, policies and processing times of the relevant third party.

Go Luxus may update this Shipping and Delivery Policy from time to time to reflect changes in our services, technology, suppliers or applicable laws.

The updated policy will be published on the Go Luxus website or mobile application with the revised “Last Updated” date.