The Go Luxus booking process generally follows these steps:

Search → Select Service → Enter Traveller Details → Review Booking → Confirm Booking Details → Make Payment → Payment Verification → Supplier Confirmation → Booking Confirmation

The exact process may vary depending on the type of travel service being booked.

Before making payment, customers will have an opportunity to review the booking details and applicable charges, where supported by the relevant booking system.

Customers should carefully verify:

• Passenger/guest names
• Travel dates
• Travel times
• Destination
• Hotel or service details
• Number of passengers/guests
• Room or ticket details
• Cancellation and refund conditions
• Taxes and fees
• Discounts or promotional offers
• Convenience/service charges
• Total amount payable

Customers are responsible for reviewing the information before proceeding with payment.

By proceeding with payment, the customer confirms that:

• The booking information provided is accurate.
• The selected service is correct.
• The applicable terms and conditions have been reviewed.
• The applicable cancellation and refund policy has been reviewed.
• The customer authorizes payment of the displayed amount.

Payments may be processed through third-party payment gateways and financial service providers.

Go Luxus may support payment methods including, where available:

• Credit cards
• Debit cards
• Net banking
• Wallets
• Other supported electronic payment methods

Payment availability may vary depending on the customer’s location, device, payment provider and transaction.

After payment is initiated, Go Luxus may verify the payment status with the relevant payment gateway or financial institution.

A successful payment transaction does not necessarily mean that the travel booking has been confirmed.

The booking may require confirmation from the relevant airline, hotel, bus operator, car rental company or other travel service provider.

A booking will generally be treated as confirmed only after:

• 1. The required payment has been successfully verified; and
• 2. The relevant travel service provider has confirmed availability; and

1. Go Luxus generates or provides the applicable booking confirmation, ticket, voucher or booking reference.

In certain circumstances, payment may be successfully processed while the booking remains pending or is not immediately confirmed due to:

• Supplier/API delays
• Airline or hotel availability changes
• Payment gateway delays
• Network interruptions
• Technical issues
• Booking system errors
• Other circumstances beyond Go Luxus’s reasonable control

In such cases, Go Luxus may verify the transaction and booking status before processing a refund or allowing another payment attempt.

If a payment appears to have failed or remains pending, customers should avoid making repeated payments until the transaction status has been checked.

Go Luxus may verify the payment status before processing another booking attempt in order to reduce the possibility of duplicate charges.

If a customer is charged more than once for the same booking due to a payment or technical issue, Go Luxus will investigate the transaction.

Where a duplicate payment is confirmed, the eligible excess amount will be processed for refund in accordance with the Go Luxus Refund Process.

Travel prices and availability may change before a booking is confirmed.

Where the final price changes before payment or supplier confirmation, Go Luxus may require the customer to review and accept the updated price before completing the booking, where applicable.

Go Luxus uses reasonable security measures and third-party payment service providers to facilitate secure electronic transactions.

Customers should never share their:

• Card PIN

• Internet banking password

• Payment authentication credentials

With Go Luxus employees, agents or any third party.

Go Luxus will not ask customers to disclose confidential payment authentication credentials through telephone, email, WhatsApp or social media.

After a successful transaction, Go Luxus may provide an electronic payment receipt, invoice or transaction confirmation through:

• Email

• WhatsApp
• Go Luxus mobile application
• Customer account
• Other supported electronic channels

Where a refund is applicable, it will be processed in accordance with the Go Luxus Cancellation and Refund Policy and the applicable supplier and payment-provider terms.

The time taken for a refund to reach the customer’s account may depend on the payment gateway, bank, card issuer, UPI provider or other financial institution.

Customers are responsible for:

• Reviewing all booking details before payment.
• Ensuring that sufficient funds are available.
• Providing accurate payment and contact information.
• Completing payment through the official Go Luxus Platform.
• Retaining payment and booking confirmation details.