24/7 support
We're here to help, anytime
Reach our concierge team for booking changes, cancellations, refunds, or anything else.
Call us
+971 4 123 4567
Mon-Sun, 24/7
Email us
support@goluxus.com
Reply within 2 hours
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Office
Business Bay, Dubai
Visit by appointment
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Quick answers
Common questions answered.
How do I cancel a booking?â–¾
Go to My Bookings, select the booking, and click Cancel. Refunds are processed within 5-7 business days.
Can I change my travel dates?â–¾
Yes, most bookings can be modified up to 24 hours before travel. Check the cancellation policy of your booking.
What payment methods are accepted?â–¾
We accept all major cards, UPI, net banking, and wallets. Some hotels also support Pay on Stay.
How do I get my booking voucher?â–¾
Vouchers are sent to your email immediately after booking. You can also download from My Bookings.